Privacy Policy

Effective Date December 1, 2019

Last modified on: July 08, 2024

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Click here to view suplemental information for California residents. We at First Team Real Estate Corporation and the family of companies at First Team Corporation, our owner, (referred to as “FTRC,” “we,” “us,” or “our”) recognize the importance of protecting the privacy of certain information (“Information”) collected about our customers and prospective customers (referred to as “Customers,” “you” or “your”). This privacy statement discloses what information we gather, how we use it, and how to correct or change it. At FTRC it is our intention to give you an understanding about how we collect your Information and the use we make of it in the course of our business.

To that end, FTRC gathers two types of information about Customers: data that Customers provide through optional, voluntary registration on our sites; and data FTRC gathers through aggregated tracking, mainly by tallying page views throughout our sites. Such information enables us to tailor our content to fit Customers’ needs better and to help our advertisers understand our audience. FTRC will not disclose personal Information to third parties without your consent, except as may be noted in this Privacy Policy or disclosed to you when the Information is submitted.

How does FTRC collect Information?

Optional registration
We collect information by specifically requesting it from you. Generally this occurs when you register at a site or request information or a service. Usually, the FTRC sites and FTRC’s service partners use your information to operate the sites and to deliver services. FTRC sites also use your information to inform you about other products or services available from FTRC and its affiliates.

Usage tracking

Use of Internet Protocol (“IP”) Addresses :
An IP address is a unique number that is automatically assigned to your computer whenever you’re surfing the Internet so that your computer can be identified by the main computers, known as “Web servers,” that “serve up” Web pages.
FTRC and/or its affiliates collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our site. When Customers request pages from FTRC’s and/or its affiliates’ sites, our servers log the Customers’ IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a Customer’s session will be logged, but the Customer will remain anonymous to us. We can and will use IP addresses to identify a Customer when we feel it is necessary to enforce compliance with our site terms of use or terms of service or to protect our service, site, customers or others.

Use Of Cookies

What are cookies? Cookies are small pieces of information that a Web site sends to your computer for record–keeping purposes, which information is stored in a file on your computer. Cookies make Web surfing easier for you by saving your preferences so that we can use the saved information to facilitate your use of our Web site when you return to the site. Cookies do not tell us your individual identity unless you have chosen to provide it to us.

By showing how and when Customers use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our Customers’ needs.
Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of FTRC and/or its affiliates’ services will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing marketing transactions.

FTRC and/or its affiliates have two primary uses for its cookies. First, we use them to specify a Customer’s preferences. For example, Customers can specify keywords across several categories or markets so you don’t have to tell us repeatedly about certain features in the home you are seeking. Second, we use cookies to track Customers’ Web site usage trends and patterns. This helps us understand our Customers’ needs better and improve areas of FTRC’s and/or its affiliates services that our Customers find valuable. While both of these activities depend on the use of cookies, you have the option of disabling the cookies via your browser preferences.

FTRC’s Use of Remarketing with Google Analytics

FTRC uses analytics data and the DoubleClick cookie to display ads when you visit our websites or other sites on the Internet. Site visitors may opt out of the DoubleClick cookie by visiting the Google advertising opt–out page or they may opt out of Google Analytics by visiting the Google Analytics opt–out page.

With whom does FTRC share my Information?

We do not sell or share personal information with third parties for marketing or promotional purposes.

As a general rule FTRC will not disclose any specific personal information that you submit to us about you (“Personal Information”) in a manner that connects you with the Personal Information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. By leaving your contact information in one of our forms for example, in order to submit or register, you do so by agreeing to this Privacy Policy and our Terms of Use. The following describes some of the ways that your Personal Information may be disclosed.
Third Party & Aggregate Data: From time to time, you may be offered the opportunity to receive materials or special offers from third parties. If you opt to receive information from these third parties, FTRC will (with your permission) share your name, address, phone number and e–mail address with such third parties. Under confidentiality agreements, FTRC may match Personal Information with third party data. Also, FTRC may keep track of what portions of the Web site Customers are visiting and other Customer statistics, and aggregate this information to help us create a better experience for users of our Web site. This is all done without knowing your name or other Personal Information in order to describe our viewers and services to prospective partners, advertisers, and other third parties, and for other lawful purposes.

Other: FTRC may also disclose account Information in special cases when we have reason to believe that disclosing this Information is necessary to identify, contact or bring legal action against someone who may be violating FTRC’s terms of use or terms of service, or may be causing injury to or interference (either intentionally or unintentionally) with any of FTRCs rights or property, other FTRC Customers, or anyone else. FTRC may disclose or access account Information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.

How can you control the usage of Information?

In case you change your mind or some Personal Information changes (such as your zip code or e–mail address), we will try to provide a way to correct, update or remove the Personal Information that you give us. We also give you the opportunity to control the communications we direct to you. We offer Customers the opportunity to “opt out” of having Personal Information shared with parties outside of FTRC and/or its affiliated companies. If a Customer wishes to update Personal Information or objects to any usage provided herein for any reason, he/she may e–mail the requested change to: webpolicies@firstteam.com or you can call us toll free at: (888) 820-3468

How will we notify you of a change to our Privacy Policy?

FTRC may amend this Privacy Policy from time to time. If any substantial changes are made to FTRC’s Privacy Policy, we will update and post the changes along with the new version on this FTRC site.

What happens when you link to a third party site?

You should be aware that when you are on FTRC’s and/or its affiliates’ sites you could hyperlink or be directed to other sites that are beyond our control and/or outside our service. For example, if you “click” on a banner advertisement or a firstteam.com search result, the “click” may transfer you off the firstteam.com site. These other sites may include sites of advertisers, sponsors and partners that may use FTRC’s and/or its affiliates’ logo as part of a co–branding agreement. These other sites may send their own cookies to Customers, collect data, or solicit Information.

FTRC and its affiliates do not control such sites, and, therefore, are not responsible for their contents or the hyperlinks or advertising they choose to place on such sites. FTRC’s and/or its affiliates’ inclusion of hyperlinks to these sites do not imply any endorsement of the material on such sites or any association with their operators. FTRC’s policy does not extend to anything that is inherent in the operation of the Internet, which is beyond FTRC’s and its affiliates’ control.

Please keep in mind that whenever you give out information online (for example, via message boards or chat) that information can be collected and used by people you don’t know. While FTRC and its affiliates strive to protect their Customers’ information and privacy, we cannot guarantee the security of any information you disclose online, and you disclose such information at your own risk.

Is my Information secure from others using the FTRC site?

The importance of security of all information associated with our Customers is an important concern to us. We exercise care in providing secure transmission of your information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, FTRC and its affiliates can’t ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, FTRC uses industry standard efforts to safeguard the confidentiality of your information, such as firewalls and Secure Socket Layers.

YOUR ACCEPTANCE OF THESE TERMS

By using this site, you signify your agreement to FTRC ‘s Privacy Policy. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE. Your continued use of FTRC’s and/or its affiliates’ sites following the posting of changes to these terms will mean you accept those changes.